FAQ

VENUE

GENERAL

Yes, in order to make sure we have all the pertinent information about your event, no matter what services you choose, the information you provide assists your event coordinator to manage all aspects of your event.

Yes you can, however there will be a corkage fee based on your number of guests. Should you decide to bring your own alcohol, we advise you to deliver to the venue at least 2 days prior to the event. We also have alcohol providers in The Savannah Collective.  

The venue comes with standard Chiavari chairs, Tables, Table linen, Tableware, Flatware, Standby generator and parking attendants to name a few.  

Yes you can, however there will be a corkage fee based on your number of guests. Should you decide to bring your own alcohol, we advise you to deliver to the venue at least 2 days prior to the event. We also have alcohol providers in The Savannah Collective.  

A mood board is a combination of images, colors and textures that define the style of your event. It is used during your design process to create your individual style within each theme.

Yes, The Savannah has its own private parking to accommodate your guests with manned security throughout your event.

Yes, you are more than welcome to come and view the venue. However, we suggest booking an appointment.

We recommend a consultation to ensure that we’re the right fit. We are very flexible and are here to meet your needs, so we are confident we will find a positive way to work together.

Once you are registered, you will receive an email from your assigned personal coordinator to confirm your wedding/event details, offer you help and answer any questions you may have.

This is best answered after the first consultation. After your booking is confirmed, your personal event coordinator will contact you for a meeting either in person or via telephone.

Yes, your personal coordinator will be available before and during the event to ensure everything goes according to plan.

Yes, you can.  We will gladly help you plan any type of event. No matter what your dreams or budget are, we can make your vision a reality.

Yes, once you have completed your registration you will be able to check each vendor’s tiers.

You and your guests can dance happily until 12:00am where after you are required to turn the volume down. The final venue closing time is 02:00am.  

Yes, of course! There are frequent promotions on the venue hire rates and the collective members tiers. To be notified of promotions and special offers, please leave your details on the “keep in touch page”.

VENUE

BOOKINGS & CANCELLATIONS

Click on the “Online Planner” tab or “Start Planning” buttons and fill in the required information to start planning your event or you can send us an email and we will get back to you shortly.

This all depends on the type of event you are planning. The venue reservations is solely based on availability. If it’s a wedding we would say to start the booking process when you’ve set your date (we recommend 8-12 months in advance where possible). That being said, we’re totally comfortable working in a last minute, high-stress environment, so if you find yourself needing to plan a last-minute event, don’t hesitate to call.

Time of Cancellation: 6 months to 1 year before the event: 40%

3 months to 6 months before the event: 60%

1 month to 3 months before the event: 80%

Less than 1 month: 100%

VENUE

PAYMENTS

Nothing, it’s absolutely free. We know how hectic it is getting an event together and we are glad to help facilitate the process.

You have several options for payments; you can either pay via credit card, direct transfer or pay in person.

After you have finished building your event, a proforma invoice will be e-mailed out to you. Once this is done, you will have 48 hours to make a confirmation deposit to secure your booking.

Yes, you can make payment in US dollars or Pound Sterling at the prevailing exchange rate on the day of payment.

THE SAVANNAH

ONLINE PLANNER

No, all the recommended vendors and suppliers are owned and operated by separate companies. The Savannah is only a collaboration developed to help you easily connect with your preferred vendors.

If you are looking to book one or more services, the system is set up so you can choose the services you would like and decline the services you do not need.

Yes, we understand that every event is unique and each client has their own requirements.

Yes you can, except for the mandatory requirements with the venue booking e.g. wait staff, catering, alcoholic and non alcoholic beverages.

Should you decide you would like to meet your selected vendors, your coordinator can set up a meeting on a preferred date based on your availability.

To join The Savannah Online Platform please contact us directly for an interview.